Privacy Policies

PRIVACY POLICY

Sage Synergy Counseling & Wellness
Effective Date: February 9, 2026

Sage Synergy Counseling & Wellness (“Sage Synergy,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (hosted on Squarespace), use our scheduling and client systems (Setmore and TherapyAppointment), communicate with us via email (Microsoft services), or otherwise interact with us.

By accessing or using our website or services, you agree to the terms of this Privacy Policy.

1) INFORMATION WE COLLECT

A. Information You Provide Directly

We collect information you voluntarily provide when you:

  • Fill out a contact form on our website

  • Schedule an appointment via Setmore

  • Complete intake forms or paperwork through TherapyAppointment

  • Email us using our Microsoft-powered email accounts

Examples include:

  • Name

  • Email address

  • Phone number

  • Messages you send to us

Please do not include sensitive mental health or clinical information in website contact forms. Website forms are not intended for clinical disclosures or emergency communications.

B. Automatically Collected Website Data

When you visit our website, Squarespace and related tools may automatically collect certain information, including:

  • IP address

  • Browser type and operating system

  • Pages visited and time spent on the site

  • Referring website or search engine

This information helps us analyze trends and improve the website experience.

C. Protected Health Information (PHI)

If you become a client and share health information through TherapyAppointment or the intake process, that information may be considered Protected Health Information (PHI) and is treated in accordance with federal and state privacy laws, professional ethics, and HIPAA (where applicable).

This website Privacy Policy does not replace the HIPAA Notice of Privacy Practices you receive during intake.

2) HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Respond to inquiries or requests

  • Schedule appointments

  • Provide clinical services and administrative support

  • Improve our website and services

  • Communicate with you by email or phone

We do not sell your personal information.

3) COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies through Squarespace for:

  • Website functionality

  • Analytics and performance

  • Understanding general website traffic and visitor behavior

You can disable cookies in your browser settings, but some features may not function properly without cookies.

4) THIRD-PARTY SERVICES

We use trusted third-party services that may collect limited data as needed to perform their functions. These include:

  • Squarespace – website hosting and analytics

  • Setmore – scheduling appointments

  • TherapyAppointment – client portal, intake forms, telehealth access, billing, and documentation

  • Microsoft – business email communication

Each of these providers operates under their own privacy terms. We recommend reviewing their privacy notices for details on how they handle information.

5) HIPAA AND ELECTRONIC COMMUNICATIONS

If you become a client, information you provide through TherapyAppointment and related systems may be considered PHI and protected under HIPAA and professional confidentiality standards.

Email communication: Standard email is not guaranteed to be fully secure. Please avoid sending sensitive clinical or mental health information through email unless specifically instructed to do so. When secure messaging is needed, we may direct you to use the client portal or another secure method.

6) DATA SECURITY

We take reasonable steps to safeguard your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7) YOUR RIGHTS AND CHOICES

You may request that we:

  • Correct inaccurate personal information

  • Delete personal information you submitted through website forms (when applicable)

  • Stop contacting you

To make a request, please contact us using the information listed below.

8) CHILDREN’S PRIVACY

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

9) EXTERNAL LINKS

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of external sites.

10) UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11) CONTACT US

If you have questions about this Privacy Policy or your information, you may contact:

Sage Synergy Counseling & Wellness
Owner: Laura Zane-Nwagbaraocha
Bradenton, Florida
Email: laura@sageynergy.net
Phone: 941-650-3122